Question 1

What services does Downscale Health offer?

Accepted Answer

Downscale Health offers supportive weight loss support through telehealth across Australia. Our service is led by a qualified Nurse Practitioner in a non-judgmental environment.

Question 2

What is telehealth weight loss support?

Accepted Answer

Telehealth weight loss support involves online consultations with qualified healthcare professionals to provide personalised weight management guidance, meal planning, and ongoing support from the comfort of your home.

Question 3

Are Medicare rebates available for weight loss consultations?

Accepted Answer

Yes, Medicare rebates may be available for eligible patients under certain chronic disease management plans. Our team can help you understand your eligibility and assist with referrals from your GP.

Question 4

How can I book an appointment?

Accepted Answer

You can book an appointment easily online through our secure booking system. For clinical support and appointments, visit our main clinic at www.downscale.com.au

Question 5

How do online weight loss consultations work?

Accepted Answer

Our online consultations are conducted via secure video calls where you'll discuss your health history, goals, and receive personalised advice on nutrition, lifestyle changes, and ongoing support strategies.

Question 6

Is Downscale available throughout Australia?

Accepted Answer

Yes, Downscale Health provides telehealth services Australia-wide, allowing you to consult with our professional, caring team from the comfort of your home.

Question 7

What makes Downscale different from other weight loss clinics?

Accepted Answer

We provide a non-judgmental, supportive environment led by qualified Nurse Practitioners. Our approach focuses on sustainable lifestyle changes rather than quick fixes, with ongoing support throughout your journey.

Question 8

Is Downscale bulk-billed through Medicare?

Accepted Answer

Downscale offers bulk-billed initial consultations for eligible Medicare card holders who meet specific clinical criteria for weight management support.

Question 9

What are the eligibility requirements for Medicare bulk billing at Downscale?

Accepted Answer

To be eligible for Medicare bulk billing, you need a valid Medicare card, a BMI over 27 with weight-related health conditions (or a BMI over 30), and must be physically located in Australia during your telehealth appointment.

Question 10

How much does Downscale cost?

Accepted Answer

We bulk bill your first appointment through Medicare. For ongoing support and best results, we recommend follow-up reviews every 4-6 weeks, which you can book yourself. These follow-up consultations have an out-of-pocket cost of $38 after Medicare rebate, ensuring accessible ongoing care throughout your journey.

Question 11

Do you send out medications directly?

Accepted Answer

No, we provide electronic prescriptions (e-scripts) rather than sending medications directly. This approach ensures you have choice and flexibility in where you fill your prescriptions, avoiding the price mark-ups often associated with clinic-dispensed medications and giving you better value for your healthcare.